Online seller cheated you? Force a refund.
6 min read · Educational content only
Three-step escalation
Step 1: raise a ticket on the marketplace (Amazon, Flipkart, Meesho) and screenshot every response. Step 2: file on the National Consumer Helpline (consumerhelpline.gov.in or 1915). Step 3: send a legal notice citing Section 2(47) of CPA 2019 (unfair trade practice).
Jurisdiction is now buyer-friendly
Under CPA 2019, you can file the complaint in the consumer commission where YOU live — not where the seller is registered. This single change made e-commerce complaints viable.
Damages you can claim
Refund + compensation for harassment + cost of proceedings. Commissions routinely award ₹5,000–₹50,000 in compensation for clearly unfair practices, especially for sellers with a pattern of complaints.
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See services →Disclaimer: This guide is general legal information, not legal advice. Your situation may differ. Consult an advocate for advice specific to you.