Dare to Law verified service
E-commerce Refund / Chargeback Pack
Platform escalation + RBI chargeback + CPA notice combo.
Why act now: Chargeback windows close in 60–120 days from the transaction. Miss it and the only remaining route is a consumer commission complaint that takes 12–18 months.
About this service
Three-channel refund pursuit pack for online purchases: (1) structured complaint to the e-commerce platform's grievance officer under the Consumer Protection (E-Commerce) Rules 2020, (2) RBI-aligned chargeback request to your card issuer / payment gateway, (3) CPA 2019 notice to the seller. Most cases resolve at channel 1 or 2 — channel 3 is leverage.
What you'll get
- Grievance-officer letter (platform-correct format)
- RBI-aligned chargeback request to the card issuer
- Advocate-signed CPA 2019 notice to the seller
- Escalation tracker over 60 days
Documents to keep ready
- Order ID + invoice + payment proof
- Platform chat transcripts and ticket IDs
- Card / UPI transaction reference
- Evidence of defect or non-delivery
How it works: Pay → share facts on the secure intake form → one of our empanelled advocates (assigned on a rotation basis) drafts and signs → you get the final document + dispatch proof (typically Pack delivered in 48 hours).