TrustMark · FAQ
Yes. TrustMark runs only on information the subject has voluntarily consented to and on publicly accessible records. It is built to the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025. It is not a detective agency and does not perform any activity that would require a private-investigator licence.
Yes. Every verification requires the subject's own OTP-verified, per-scope consent before any check runs. TrustMark does not perform covert or hidden checks on anyone. This transparency is a deliberate, non-negotiable feature of the service.
No — not on its own. The report is compiled for the Requester's private information and decision-making. Any legally significant finding must be independently verified and authenticated through proper legal process before being used as evidence.
TrustMark is a digital verification platform, not an investigation agency. It uses consented digital data and public records — never physical surveillance, hacking, or private-database access. It is faster, cheaper, more discreet, and stays inside clearly-drawn legal lines.
Yes. Data is encrypted in transit and at rest, protected by row-level access controls, and automatically purged 180 days after the case closes. TrustMark never sells or uses subject data for advertising, profiling, or any purpose beyond the verification the Requester and Subject specifically consented to.
The case cannot proceed. If subject consent is not obtained within 7 days of payment, the Requester is offered a full refund or an extension — their choice. No verification runs without consent, ever.
