Dare to LawDare to Law
LoginRegister
← Back to TrustMark

Terms & Conditions — TrustMark

Last updated: 11 July 2026

1. Acceptance

By creating an account, commissioning a verification, or completing a Subject consent flow on TrustMark, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the Service.

2. Nature of the Service

TrustMark is a digital information-aggregation and verification service. TrustMark:

  • performs consented digital identity, document, public-record, and open-source verification checks;
  • compiles findings into a report for the Requester's personal information;
  • is not a private detective agency, does not conduct physical surveillance, does not procure call detail records, does not access private accounts or devices, and does not perform any activity requiring a private investigator licence;
  • is not a law firm and does not provide legal advice. Legal consultation, where availed, is provided by independently engaged, separately empanelled advocates under their own professional responsibility (see Section 9).

3. Eligibility

You must be 18 or older and legally capable of entering a binding contract under the Indian Contract Act, 1872. You represent that all information you provide is accurate and that you are not using the Service to harass, stalk, defame, or harm any individual.

4. Consent-first operating principle

No verification will be performed on any Subject without that Subject's own independent, OTP-authenticated, scope-specific consent obtained directly by TrustMark. TrustMark will not perform covert checks on any individual who has not personally consented. Any attempt to impersonate a Subject during the consent flow is a material breach and may constitute an offence under applicable law.

5. Prohibited use

  • Verifying or investigating a minor
  • Harassment, stalking, threats, defamation, or blackmail of any individual
  • Circumventing, impersonating, or forging consent
  • Reselling, republishing, or redistributing a report beyond Section 8
  • Using any output as a substitute for legally admissible evidence without independent legal corroboration

Violation entitles TrustMark to suspend or terminate your account without refund.

6. Fees and payment

  • All fees are as displayed on the Pricing page at the time of order and are inclusive of GST unless stated.
  • Payments are processed via Razorpay; TrustMark does not store card/UPI/net-banking credentials.
  • Verification begins only after (a) payment is confirmed and (b) Subject consent is obtained.
  • If Subject consent is not obtained within 7 days of payment, the Requester is offered a full refund or an extension.
  • Field Verification add-ons are fulfilled by third-party marketplace partners under their own terms.

7. Refund policy

  • Full refund if Subject consent is not obtained within 7 days and the Requester does not extend.
  • No refund once a verification report has been generated and delivered, except where TrustMark determines a material processing error occurred.
  • Advocate consultation fees, once the consultation has taken place, are non-refundable and governed by the advocate's own engagement terms.

8. Report use restrictions

Reports are licensed to the Requester for personal, non-commercial, matrimonial due-diligence use only. Reports may not be published, sold, used for harassment, or submitted to any court/tribunal as standalone evidence.

9. Advocate consultation (separate engagement)

Where a Requester books a consultation with an empanelled advocate through TrustMark, the consultation is a separate professional engagement directly between the Requester and the advocate, governed by the advocate's own professional terms and the Advocates Act, 1961 and the Bar Council of India Rules. TrustMark's role is limited to providing scheduling infrastructure and a neutral directory listing; TrustMark does not receive a percentage share of the advocate's professional fee. TrustMark is not liable for the content, quality, or outcome of any legal advice given by an empanelled advocate.

10. Field Verification marketplace

Where a Requester opts into the Field Verification add-on, the order is referred to an independent, licensed field-investigation partner agency. That partner agency — not TrustMark — performs the physical verification and is solely responsible for the lawfulness, conduct, and outcome of that investigation. TrustMark's role is limited to facilitating the referral and is compensated by a flat referral fee.

11. Disclaimers and limitation of liability

  • The Service and all reports are provided "as is". TrustMark does not warrant completeness, accuracy, or currency of any third-party or public-record data.
  • TrustMark's aggregate liability for any claim shall not exceed the fees paid for the specific case giving rise to the claim.
  • TrustMark is not liable for any decision made by the Requester in reliance on a report.
  • Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

12. Informational-purpose notice

The full Informational Notice is available at /trustmark/informational-notice and is incorporated by reference into these Terms and every report issued.

13. Governing law

These Terms are governed by the laws of India. Disputes are resolved through good-faith negotiation, then arbitration under the Arbitration and Conciliation Act, 1996, seat Gurugram, Haryana. Subject to that, the courts at Gurugram have exclusive jurisdiction.

14. Contact

Innovexsis Consulting Pvt. Ltd. · trustmark@daretolaw.com